Refund Policy

1. General principle

All sales are subject to review before a refund is issued. Refund eligibility depends on whether work has commenced, the current status of the order, and whether the issue is attributable to RankForge or the customer. We evaluate each request individually and in good faith.

2. Full refund eligibility

You are entitled to a full refund in the following circumstances:

• Your order has not yet been assigned to a booster or coach and no work has begun.
• You contact support within 24 hours of payment and before assignment.
• RankForge is unable to fulfil the service due to capacity, technical issues, or scope limitations on our side.

3. Partial refund eligibility

A partial refund may be issued if:

• Work has partially commenced — the refund will reflect the undelivered portion of the service.
• A service is interrupted through no fault of the customer after partial completion.
• An agreed scope change reduces the total deliverable.

4. No refund situations

Refunds will not be issued in the following cases:

• The service has been fully completed as specified in the order.
• An account ban or penalty resulting from violations of the game publisher's Terms of Service that were caused by the customer (e.g. sharing credentials with multiple parties, using third-party software alongside our service, or account sharing outside our platform).
• The customer provided incorrect account details (server, username, rank) and work has already begun based on those details.
• A change of mind after assignment has been made and work has commenced.
• The customer violated RankForge's Terms of Service.

5. Account bans and game publisher risk

RankForge operates as an independent service. Boosting and coaching services may violate the Terms of Service of certain game publishers, including Riot Games. By placing an order, you acknowledge and accept this risk. RankForge cannot be held liable for account restrictions, bans, or penalties issued by any game publisher. Refunds will not be issued on the basis of a publisher-side account action unless RankForge is solely and directly responsible for the action.

6. Chargeback policy

Filing a chargeback or payment dispute without first contacting RankForge support is considered a breach of these Terms. We reserve the right to contest chargebacks with full order documentation. Customers who file unwarranted chargebacks may be suspended from future services.

7. How to request a refund

All refund requests must be submitted through our contact page or directly to our support team. Please include your order ID, the email used at checkout, and a description of the issue. We aim to respond within 48 hours on business days.

8. Refund method and timing

Approved refunds are returned to the original payment method. Processing time after approval is typically 3–10 business days depending on your bank or payment provider. RankForge does not issue refunds in cryptocurrency or alternative payment forms unless the original payment was made that way.